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Lisa Grace Wigs FAQ's
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*** Custom Lisa Grace Wigs & Rehab your piece prices/Info here!~*Grace is a licensed cosmetologist (Aveda trained) in the state of Florida!* She specializes in Wigs/toppers!! *A La Carte Pricing for wig/topper rehab services at bottom!* *****Custom wigs are not eligible for returns. Custom ordered wigs require full payment when placing order* Insured/signature Shipping is included in the Customs pricing (within USA) Lace Top Wigs: *Prices starting at* (depending on complexity: some customs will need more product/services and have a very slight increase in pricing* European Lace Top Wigs (HD or swiss lace. XS, S, M & L) These can be darkened only. 12" $1100 14" $1200 16" $1300 18" $1400 20" $1500 22" $1600 24" $1750 26" $1850 Mongolian or high grade Brazilian Lace Tops: Mongolian & Brazilian have less shine than European and Slavic. Each hair follicle is thicker than European/Slavic. This is still very good hair, just not as fine/shiny as Euro/slavic. Brazilian is the best for Up-do's. Our Brazilian is thick to the ends, it is high grade for Brazilian. These can be low lighted or darkened only. 12" $950 14" $1000 16" $1150 18" $1200 20" $1300 22" $1400 24" $1500 26"$1575 Slavic: *Slavic can be highlighted. Slavic hair is the thinnest lightest hair follicle size, this hair is extremely fine/soft and very shiny. Think wispy! 12" $1250 13" $1300 14" $1350 15" $1400 16" $1450 17" $1500 18" $1550 19" $1600 20" $1650 21" $1700 22" $1750 23" $1800 Russian: Russian can be highlighted and is slightly thinner culticles than European. It is VERY shiny, extremely soft and silky 12" $1300 13" $1350 14" $1400 15" $1450 16" $1500 17" $1550 18" $1600 19" $1650 20" $1700 21" $1750 22" $1800 23" $1850 iWig's Silk Top medical Solace Cap *Contact for current pricing/availability. *we currently have one size small approximately 20" instock!~ she is a blank slate and can be made into any colorway. European Hair: Super Thin Transition silk top toppers or Lace Top Toppers: Please contact us for current Pricing! We carry 12-26" length & these are higher density ***Measured from middle part down* We can get Mongolian for a slight decrease in pricing, but highly recommend European over Mongolian. 8x8 silk tops: 14" $1000 16" $1050 18" $1150 20"$1250 22" $1350 9x9 silk top toppers: 14" $1100 16" $1150 18" $1200 20" $1300 22" $1400 *We can also REVAMP YOUR WIG/TOPPER!~ * ***multiple services/wigs shipped in together will have a discount, contact for details!~ *Grace's A la carte Price list for services to "rehab" your wig shipped in: Cut & Thin $150 Re-rooting entire wig/topper & deep conditioning treatment $200 Overall toning & deep conditioning treatment $150 Re-root & Low Lights & Deep Conditioning treatment $250 Re- root & overall toning & deep conditioning treatment $250 Re-Root, Low lights, overall tone, deep conditioning & cut/thinning *The whole Enchilada!* $325 Reverse Balayage (long root/balayage style low lights) & deep conditioning treatment $300 Partial highlights & deep conditioning treatment: $250 *silk top/lace top areas* Full Highlights & deep conditioning treatment: $350 *entire piece* Traditional Balayage & deep conditioning treatment $325 (lightening) *SPA DAY!* Wash & Deep condition rejuvenation treatment: $50 ***VIBRANT colors are a $50 add on fee for product *We are not able to bleach knots or highlight factory dyed wigs* (Only Virgin European, Slavic or iWigs) Spot test will be done prior to this service to be sure hair can handle this *We accept most brands, but hair must be in good overall condition to retain the integrity of the hair during processing* Sorry, we are not accepting low grade brands at this time like Amazon or similar, the hair is very low quality & more unpredictable to service* We can cut, thin and do SPA DAY on these! *Sorry, we do not accept Band fall's or pony style wigs at this time * We exclusively use Professional products only Wig Rehab ordering details: *Once we pin down details we create a custom listing for you. We then send you our contract to sign *We require full payment at time of placing order Return Shipping is a flat $35 for customization orders and will be added to your custom listing* We like to stay in close contact with you during the customization process as questions arise! We always test strand prior to services to be sure your piece will accept the desired service. Prior to shipping back upon completion, we will send you many pictures & video in various lighting for approval. Once shipped back there are no further tweaks/adjustments or returns. If requested during the customization process, the price quoted will include tweaks/adjustments (unless new service requests are added or major changes to services). If your wig is resistant to services and we are unable to complete your custom after strand testing, we will refund you minus a $20 fee and return shipping of $35. This is a rare occurrence, but can happen from time to time. Thank YOU for trusting us with your piece! Lisa & Grace
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What forms of payment do you accept?Currently we accept Paypal, Paypal Credit, Afterpay, American Express, Visa, Mastercard, Apple pay & Discover
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What is the typical response time for messages or emails?***WE ARE OUT OF THE OFFICE SUNDAYS & WEDNESDAYS....... On most occasions, you can expect a response within a few hours. However, there may be times when we are cherishing the Florida sunshine with our loved ones, causing a slight delay in our reply. We appreciate your understanding and patience during these moments.
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What sizes do iWig and Lace Top Wigs come in & How do I know my size?iWig: Circumference Front to Nape Side to side across top Nape of neck SMALL 21" 13-13.5" 11.5" 4.5-5" MEDIUM 22" 14" 12.5" 5-5.5" Lace Top wefted cap: Circumference SMALL 20-21.75" **THE REST OF MEASUREMENTS WILL BE IN INDIVIDUAL LISTING MEDIUM 21.5-22.5" LARGE 22.25-23" ***WE MEASURE EVERY WIG INDIVIDUALLY TO ACCOUNT FOR SLIGHT DIFFERENCES, THESE ARE HAND MADE ITEMS..... Numerous tutorials are available on YouTube illustrating 'how to measure your head for a wig' correctly. Should you need further guidance, don't hesitate to contact us. Our goal is to facilitate a seamless experience for you!
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What products do you recommend for Wigs? How do I care for my wig?Products we currently use & love: Redken acidic shampoo & conditioner Redken acidic heat protectant K18 oil K18 conditioning balm & rejuvenation spray Pureology 21 leave in conditioning spray Please be very gentle when washing your wig. Do not get conditioner or oil based products on or near the lace or silk top EVER. (this can make knots fall out of lace areas) Gently swirl wig in soapy (shampoo) water, do not scrub or agitate harshly. We recommend hang to air dry. Only use a wide tooth comb on your human hair piece to prevent knot/hair fallout. For best results and lowest density look: we recommend using a high quality flat iron when dry (with heat protectant) under 300 degrees....and then curl as desired. Be very careful with lace areas of wig as knots can fall out very easily. Please treat your wig very gently.... This will help it last longer!! BABY THOSE WIGS Reach out with any questions, we are glad to help & make any recommendations! Lisa & Grace
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Can I color my wig or topper?short answer is......YES and NO Only Virgin or European hair can be lightened (non-factory dyed colors) Factory dyed wigs can be darkened only (low lights, toning etc) *Please contact us if you have any questions about customizing your Lisa Grace Wig *OR* other brand wig. *Please ONLY take your wig to a licensed cosmetologist who has extensive knowledge of working with wigs. There are so many factors that are very unique to wigs.... that do not apply to bio hair care. We do also recommend (besides us lol) Kerry of New Wave Hair co. who is an amazing colorist.
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How long do Human Hair wigs last?The life of your wig will depend on many factors to estimate total life of the wig. Things that help your wig last longer: having more than one wig to rotate treating your wig very gently brushing carefully lace top or silk top areas, (we prefer a very wide tooth comb for daily brushings) not getting any oil based products/conditioner etc. near the knots, lace areas or silk top being prepared/accepting your wig likely will need color refreshing over time (we offer this!), trims, deep conditioning etc. There is a lot of ongoing care for human hair wigs.... just like Bio hair!~ some wigs will need ventilation at some point, putting hair back into the cap. We recommend The wig station for ventilation and cap/wig fixes. If lace is stretched, it can be taken in. Don't just throw away a wig with problems, if you love the fit and hairline..... likely it can be repaired!! If you have an iWig, they can likely assist you if issues arrive like knot loss at lace or silk areas, or any cap issues over time. allow your wig to air dry versus using a blow dryer using heat protectant (not on silk or lace areas) prior to any heat keeping heat tools below 280 F do not wear your wig in a pool, spa, beach etc. we recommend have a synthetic for this!! We recommend, if you can.... have a few wigs so you can rotate them around. I like to add a new wig to my collection each year, if I can. I know these beauties are very expensive!! Lace tops in general last approximately a year (because the lace is very delicate and fragile, having more than one will help longevity).... BUT I can tell you I personally have several that are >3 years old.... and have had a few that did last around a year. Silk tops should last longer, I estimate more like 1-2 years.... but can last a lot longer as well! We have recolored iWigs that were 2-5 years old that were still going strong & just needed some TLC (A major SPA wig day!) Basically life of the wig will vary depending on so many factors.
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Will my shipping label say from Lisa Grace Wigs?For discretion and confidentiality, your package will only be labeled 'Lisa Grace'. The word 'wigs' will not be included on the shipping label
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How much is shipping?INSTOCK items ship free (USPS or UPS signature & insured) Custom ordered pieces or customized pieces have a flat $35 shipping fee that will be added to your quote
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When will my item ship?We aim to ship your item within one business day via Usps, Fedex or Ups insured delivery, requiring your signature upon receipt for ALL wig orders.
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Do you ship outside USA?Currently, we are limiting our shipping to within the USA. However, we may consider expanding our shipping areas in the future. For any queries related to shipping, please feel free to get in touch with us.
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What is the procedure for making a return and when can I expect to receive my refund?You can find ALL return/exchanges information on our Returns & Policies page. Remember, we offer a one-time free exchange option!
In Conclusion, Your Grace: Your wig isn’t just an accessory; it's a part of your royal identity. These guidelines aren't merely instructions; they are an elegant dance designed to help you keep your wig as magnificent, charming, and timeless as you are. Treat your locks like royalty, and they’ll crown you every day!
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