Lisa Grace Wigs FAQ's

How much is shipping?

Shipping is free >$250 and a flat rate of $10 <$249. We ship within one business day using USPS, UPS or FEDEX, insured.
Will my shipping label say from Lisa Grace Wigs?

For discretion and confidentiality, your package will only be labeled 'Lisa Grace'. The word 'wigs' will not be included on the shipping label
What forms of payment do you accept?

Currently we accept Paypal, Paypal Credit, Afterpay, American Express, Visa, Mastercard, Apple pay & Discover
I'm thrilled about my recent purchase. Could you inform me about the estimated shipping timeline?

We guarantee shipment within a single business day! Our priority shipping is handled via USPS, ensuring your package is insured and requires a signature upon delivery for added security.
What is the typical response time for messages or emails?

On most occasions, you can expect a response within minutes. However, there may be times when we are cherishing the Florida sunshine with our loved ones, causing a slight delay in our reply. We appreciate your understanding and patience during these moments.
What steps should I take to accurately determine my wig size?

Each item's description includes the manufacturer's cap measurements and size. To ensure the best fit, please know your head's circumference and other pertinent wig measurements. Numerous tutorials are available on YouTube illustrating 'how to measure your head for a wig' correctly. Should you need further guidance, don't hesitate to contact us. Our goal is to facilitate a seamless experience for you!
What is the procedure for making a return and when can I expect to receive my refund?

You can find return information on our contact page. Please ensure to notify us prior to returning your package, as we need to be prepared to sign for it upon receipt. To safeguard your return, we recommend insuring the package, as we cannot assume responsibility for any loss or damage during transit. Once received, your refund, less a flat restocking fee, will be processed within one business day to the original form of payment. Remember, we offer a one-time free exchange option!
Is it necessary for me to return my item in the original Lisa Grace Wigs box, along with the accompanying materials it was delivered with?

To ensure a swift and comprehensive refund, we encourage you to return all items in their original shipped condition. However, if the stocking cap was used for trying on the item or if you find our business cards useful, please consider them yours to keep
When will my item ship?

We aim to ship your item within one business day via usps, fedex or ups insured delivery, requiring your signature upon receipt for any orders >$500
Do you accept custom orders?

YES! contact us for requests for customizations. Wigs that have been customized are not returnable. We can highlight, lowlight, tone, bleach knots & cut!
How can I return or exchange my item?

For all details regarding returns or exchanges, kindly refer to our Returns page
Is there a warranty for the wigs?

If you encounter any issues with your wig within the first 30 days of use, please contact us. Note, the warranty becomes void if the product has not been cared for appropriately. For the recommended care of human hair wigs, please refer to the care information provided.
Do you ship outside USA?

Currently, we are limiting our shipping to within the USA. However, we may consider expanding our shipping areas in the future. For any queries related to shipping, please feel free to get in touch with us.
iWig Cap Sizes?

circumference Front to Nape Side to side across top Nape of neck SMALL 21" 13-13.5" 11.5" 4.5-5" MEDIUM 22" 14" 12.5" 5-5.5"
Care Instructions fit for your royal locks

Pick Products Like a Pro: Your wig is a queen, and only the finest high-quality, color-safe shampoo/conditioner will do. Quality isn’t just a word here; it’s a royal decree. The Royal Rinse: With the gentleness of a palace butler, rinse your wig with lukewarm water. No less than perfection will do. Shampooing with Style: Apply the shampoo evenly from the regal root to the elegant end. If the lather isn’t fit for a ballroom dance, repeat. Conditioning Fit for a Crown: Softly apply conditioner, avoiding the roots like avoiding gossip at court. Let it sit for a moment, then rinse like a royal wave. Detail, Darling: Rinse thoroughly, especially around the nape. Residue is for commoners. Towel-Drying with Finesse: Wrap your wig in a towel as if it were a royal robe. Gently squeeze excess water out without causing a scandal. The Art of Combing: With a wide-tooth comb and the grace of a waltz, start from the bottom and ascend to the crown. Dry & Style Like a Star: Let your wig air dry naturally like sunbathing in a palace garden, ensuring a finale with flourish. Heat Tools with Care: Utilize your blow-dryers, flat-irons, curling irons, or hot rollers with the wisdom of a wise courtier. Keep the heat moving, never letting it linger too long, and avoid high settings. After all, we're grooming a queen’s mane, not roasting a feast! In Conclusion, Your Grace: Your wig isn’t just an accessory; it's a part of your royal identity. These guidelines aren't merely instructions; they are an elegant dance designed to help you keep your wig as magnificent, charming, and timeless as you are. Treat your locks like royalty, and they’ll crown you every day!

In Conclusion, Your Grace: Your wig isn’t just an accessory; it's a part of your royal identity. These guidelines aren't merely instructions; they are an elegant dance designed to help you keep your wig as magnificent, charming, and timeless as you are. Treat your locks like royalty, and they’ll crown you every day!